# Support

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When writing the issue, try to describe it in detail, for example what version of asset and unity you are using, when the issue occurs, a detailed screenshot of the console error, or if you can, a short video describing your issue.
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### Where you can ask for help

Primarily, you should seek assistance on the official **ThunderWire Studio** Discord server. In exceptional cases, feel free to contact me via email.

Once you join the official Discord server, you'll be required to verify your purchase using a bot that will assign you a role with which you'll be able to see the support channels. Detailed instructions on using the bot can be found in the **#become-verified**✅ channel.

### <img src="https://2665493337-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fh8bp6Jx5qkS4c0NEaWR1%2Fuploads%2F4RrKzGrFKQGewQAKWcEP%2Fdiscord.png?alt=media&#x26;token=8d15ffe8-5cab-4406-a99c-fbee1737c753" alt="" data-size="line"> Discord Server

Discord: <https://discord.gg/pUFrZFN>

### :envelope\_with\_arrow: Support/Business Email

Email: <thunderwirestudio@gmail.com>

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Please be aware that responses to support inquiries may take a few days. Typically, I respond to support inquiries within **1 - 2 days**, unless your issue has already been addressed. On Discord, you'll find a community of **helpful individuals** who may be able to assist with your problem even before I have a chance to see your message.
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